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When is Expert Collision Center open
for business
?
Hours:
Monday-Friday
8:00 a.m. - 5:00 p.m.
*Call our shop for details
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Where is Expert
Collision Center located?
Expert Collision Center
650 Old Norcross Road
Lawrenceville, GA 30045
Phone: 770-682-5447
Please go to our
Sitemap to get exact directions from your home to
our business.
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Do I need a
claim number?
Claim numbers are issued by your
insurance company when your accident is reported to them. Just write it down
and bring it when you come in to begin the repair process,
Expert Collision Center will do the rest.
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What is a direct repair shop?
A direct repair facility is a body
shop that works directly with your insurance company as a preferred shop.
Body shops earn the right to be in preferred shop programs by meeting
certain requirements.
These include having certified technicians, using the proper equipment,
and most importantly, having a record of satisfied customers. When you use
a preferred shop, the repair process is streamlined. A preferred shop
actually writes the estimate, orders the parts, and repairs your vehicle
without having to wait for an insurance adjuster. Insurance companies
constantly monitor their preferred shops to ensure quality repairs.
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Will the parts be ordered before I drop off my
vehicle
for servicing?
Absolutely. We generally order your
vehicle's parts at the time that we write the estimate and schedule your
vehicle for drop-off. This enables us to provide
a faster turnaround time.
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I f
my vehicle's frame is damaged,
is it a total loss ?
No. A car is a total loss only when
the price of repairs exceeds the insurance companies determined value of
your vehicle. Today, most cars are built using unibody (frame and body
as one) construction. With the aid of
state-of the-art laser measuring systems, your vehicle can return to its
original factory specifications. If it is determined that the frame
section is bent beyond repair, that section can simply be replaced.
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Can Expert Collision match my car's current paint color ?
Today's modern factory
finishes incorporate multiple layers of highly specialized paints. Expert
Collision Center has made a major investment in the finest paint system
available and constantly upgrades its technology and equipment to ensure
that each vehicle's paint matches. We take special pride in our ability to
match factory finishes as the final step in the restoration process.
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Can I get other service work done on my vehicle
whiile it is at Expert?
Yes. Just let your service
representative
know what other work you would like done so that he or she can make the necessary
arrangements.
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How long will the repairs to my vehicle take?
Your service representative can give you an
estimate of the time it will take to complete the repairs to your vehicle.
As a general rule, drivable cars are scheduled in on Monday and whenever
possible delivered back to customers by Friday.
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How do I get home after I drop off my car at
Expert?
We would be pleased to
provide you a ride home. We at Expert Collision understand the
difficulties that arise after an accident and would like to provide our
customers a service that may make the experience less intrusive.
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Can I get a rental car ?
If you need a rental car, we
can help you make the necessary arrangements. Insurance companies will
only pay for a rental car if you have that option on your policy. Check
your policy and/or call your insurance company to find out if you have
rental coverage and what your specific limitations are.
Enterprise Rent A Car
provides rent from home on-line service.
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How will I be notified when my vehicle repair is
complete ?
You will be notified by
phone when your vehicle is ready to be picked up. Feel free to call
or e-mail during the repair process if you have questions or
concerns.
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Does Expert warranty the repairs completed on my
vehicle?
Yes. Expert Collision
Center guarantees all of their repairs.
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Do I have to pay a deductible?
The amount of deductible
that you will be responsible for is determined by your insurance policy.
If you carry standard collision, you will have to pay your deductible
regardless of whether you were at fault. If you carry broad collision, and
you were not at fault, your insurance company most likely will waive your
deductible. Insurance companies determine fault by your account of the
accident when you make the claim, and by reviewing the accident report
filed with the police department. If you aren't sure about your
deductible, you can call your Expert service representative and he or she can tell you whether
your insurance company has waived your deductible or whether you will be
responsible to pay this when you pick up your vehicle.
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Who do I pay the deductible to?
If your deductible is not
waived, it will be your responsibility to pay Expert Collision Center
when you pick up your vehicle. If you aren't sure about your deductible,
you can call your agent and he or she can tell you whether your insurance company
has waived your deductible or whether it will be your responsibility.
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How can I pay for the repairs ?
We accept cash, Visa and
MasterCard.
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What are Betterment
charges?
Parts that wear out and need
replacement with time and use (i.e., tires, batteries, and suspension
parts) are commonly subject to betterment charges when they are replaced
during the repair process. These betterment charges are determined by your
insurance company and are pro-rated based on actual miles on your vehicle.
Can I get an estimate without an immediate
commitment?
Yes. We are
confident enough in our skills and professional service that we offer FREE
estimates.
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How do I care for my vehicle's new painted surfaces ?
RECOMMENDATIONS AND
PRECAUTIONS IN THE FIRST 30 DAYS
DO'S
· Wash the vehicle by hand with cool water and a very mild car
wash solution using a soft cloth or sponge.
· Always use clean fresh
water.
· Wash your vehicle in the shade
DON'TS
· Do not use a commercial car wash. Stiff brushes or sponges
could mar the finish and damage the surface.
· Do not "dry wipe" your
vehicle. Dry wiping can scratch the finish.
· Do not drive on gravel
roads. Chipping the finish is easily done in the first 30 days. · Avoid
parking under trees and utility lines which are likely to attract birds.
Bird droppings have a high acid content and will damage a freshly painted
surface. Also, tree sap can mar or spot a freshly painted surface.
· Do
not spill gasoline, oil, antifreeze, transmission fluid, or windshield
solvent on the new finish.
· Do not scrape ice or snow from the newly
painted surface. Scrapers can act like a paint scraper on a newly painted
finish.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T
· Do not wax or polish the vehicle. This will allow the
finish to dry and harden completely.
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